Refund Policy

1. Introduction

At Tanka Drum we strive to provide the best learning experience for our students. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the terms and conditions for refunds related to our products and services.

2. Refund Eligibility

Refunds are only available under the following conditions:

You purchased the course by mistake and have not accessed any materials or started the course.
There are technical issues on our platform that prevent you from accessing the course, and we are unable to resolve them within a reasonable timeframe.
You meet the specific refund criteria outlined for certain promotional offers (if applicable).

3. Non-Refundable Items

The following items and services are non-refundable:

Courses where access has already been provided and materials have been downloaded or viewed.
One-on-one live sessions that have already been conducted.
Subscription fees after the renewal date.
Any fees paid for processing, administration, or promotional discounts.

4. Refund Process

To request a refund:

Email us at [email protected] with the following details:
- Your name.
- Purchase receipt or order number.
- Reason for requesting a refund.
Our team will review your request within 5 business days and respond with a decision.

5. Refund Approval

If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days.
We reserve the right to deduct any applicable fees incurred during the payment process (e.g., transaction fees).

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

Email: [email protected]
Address: Unit 7 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN