Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below, we’ve answered some of the most common questions about our courses and services. If you don’t find what you’re looking for, feel free to contact us at [email protected].

1. About the Courses

Q: What type of courses do you offer?

We offer a wide range of online drum lessons, including beginner, intermediate, and advanced levels. Our courses cover topics like drum fills, grooves, and drum covers.

Q: Are the courses self-paced or live?

Our courses are a combination of self-paced video lessons and live sessions with instructors for personalized feedback.

Q: Do I need prior experience to join?

No, our beginner courses are designed for those with no prior experience. If you’re unsure which course is right for you, contact us for recommendations.

Q: Do you provide certificates after course completion?

Yes! Upon successfully completing a course, you will receive a certificate of completion from Tanka Music School. This certificate validates your achievement and the skills you’ve gained.

2. Payment and Subscription

Q: How can I pay for the courses?

We accept payments via credit/debit cards, PayPal, and other secure online payment methods.

Q: Is there a subscription option?

Yes, we offer monthly membership plans that give you access to all courses and exclusive content.

Q: What is your refund policy?

Please refer to our Refund Policy for detailed information about cancellations and refunds.

3. Accessing the Courses

Q: How do I access my purchased courses?

After payment, you’ll receive an email with login details. You can access your courses anytime by logging into your account at https://drum.tankamusic.com.

Q: Can I download the lessons?

No, the lessons are hosted on our platform and can only be accessed online to protect intellectual property.

Q: What devices can I use to access the courses?

Our platform is accessible on any device with an internet connection, including desktops, laptops, tablets, and smartphones.

4. Technical Support

Q: I’m having trouble logging in. What should I do?

Please click on the “Forgot Password” link on the login page. If the issue persists, contact us at [email protected].

Q: What if the video lessons won’t load?

Ensure you have a stable internet connection and try refreshing the page. If the problem continues, reach out to our support team for assistance.

5. General Questions

Q: Can I request a personalized lesson?

Yes! We offer live one-on-one sessions with our instructors. Contact us for availability and pricing.

Q: Can I gift a course to someone?

Absolutely! Contact us to arrange a gift purchase for a friend or family member.

6. Contact Us

Still have questions? We’re here to help!

Email: [email protected]
Address: Unit 7 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN